Services

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This section describes the privacy policy of Maxwell & Moore Psychology for the management of clients’ personal information. The psychological service provided is bound by the legal requirements of the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).  

Client files are held in a secure electronic system which is accessible only to authorised employees with password access. The information on each file includes personal information such as name, address, contact phone numbers, medical history, and other personal information collected as part of providing the psychological service.  

A client's personal information is collected in a number of ways during psychological consultation with Maxwell & Moore Psychology, including when the client provides information directly to Maxwell & Moore Psychology using hardcopy forms/electronic forms, correspondence via email, when the client interacts directly with Maxwell & Moore Psychology employees such as the receptionist, and when other health practitioners provide personal information to Maxwell & Moore Psychology, via referrals, correspondence and medical reports. Information is stored for 7 years for adult clients.

If the client does not wish for their personal information to be collected in a way anticipated by this Privacy Policy,  Maxwell & Moore Psychology may not be in a position to provide the psychological service to the client. In some circumstances, clients may request to be anonymous or to use a pseudonym, unless it is impracticable for Maxwell & Moore Psychology to deal with the client or if Maxwell & Moore Psychology is required or authorised by law to deal with identified individuals. 

Clients’ personal information will remain confidential except when: 

1. it is subpoenaed by a court, or disclosure is otherwise required or authorised by law; or 2. failure to disclose the information would in the reasonable belief of the Psychologist place a client or another person at serious risk to life, health or safety; or 

:3. the client’s prior approval has been obtained to:

a) provide a written report to another agency or professional, e.g., a GP or a lawyer; or 

b) discuss the material with another person, e.g. a parent, employer, health provider, or third party funder; or 

c) disclose the information in another way; or 

d) disclose to another professional or agency (e.g. your GP) and disclosure of your personal information to that third party is for a purpose which is directly related to the primary purpose for which your personal information was collected. 

A client's personal information is not disclosed to overseas recipients, unless the client consents or such disclosure is otherwise required by law. Clients' personal information will not be used, sold, rented or disclosed for any other purpose.

In the event that unauthorised access, disclosure or loss of a client’s personal information occurs Maxwell & Moore Psychology will activate a data breach plan and use all reasonable endeavours to minimise any risk of consequential serious harm.  

At any stage clients may request to see and correct the personal information about them kept on file. The psychologist may discuss the contents with them and/or give them a copy, subject to the exceptions in the Privacy Act 1988. If satisfied that personal information is inaccurate, out of date or incomplete, reasonable steps will be taken in the circumstances to ensure that this information is corrected. All requests by clients for access to or correction of personal information held about them should be lodged with Maxwell & Moore Psychology. These requests will be responded to in writing within 30 days, and an appointment will be made if necessary, for clarification purposes. 

If clients have a concern about the management of their personal information, they may inform Maxwell & Moore Psychology. Upon request they can obtain a copy of the Australian Privacy Principles, which describe their rights and how their personal information should be handled. Ultimately, if clients wish to lodge a formal complaint about the use of, disclosure of, or access to, their personal information, they may do so with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at http://www.oaic.gov.au/privacy/making-a-privacy-complaint or by post to: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001.