Frequently Asked Questions

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We understand that occasionally you may be unable to keep an appointment due to sudden illness or an unexpected personal emergency. If this happens to you, please contact us as soon as possible to explain the situation.  You may call our office at any time, even after hours, as you are welcome to leave a message on our voicemail.

A late cancelled appointment or non-attendance is a loss to three people:

1. the client who is delaying their therapy process
2. another client who has been on the waiting list
3. the clinician who spent time preparing for the session

We also appreciate your understanding that we, as a private practice, are unable to absorb these costs and it is not a penalty to the client but a necessity to continue business operations. Please click here for our cancelation & no-show policy. We thank you for your understanding. 

You do not need a referral to see a psychologist at Maxwell & Moore Psychology and self-referrals are welcome. However, if you wish to claim a Medicare rebate for your session, you will require a valid Mental Health Care Plan from your GP prior to your first session with us. 

Yes. Client parking can be located under our office or there is free street parking.

Maxwell & Moore Psychology works with adolescents and adults. We service people aged 10+ and couples.

We recommend confirming your coverage and eligibility for psychological service with your private health fund provider if you wish to claim. Please contact your health fund to determine how much they will cover per session. 

Maxwell & Moore Psychology is a private clinic and does not bulk bill.  

Maxwell & Moore Psychology offers both telehealth and face-to-face appointments. Please discuss your preference with us at the time of booking.  

The answer to this will depend on your individual circumstances and reasons for seeking support. We recommend discussing this with your psychologist.

Therapy can help in a number of ways. It can:

• Help to "rewire" your brain from any unhelpful thought patterns
• Help to process and work through underlying trauma and unresolved anger
• Reduce psychological and physical symptoms you may be experiencing
• Provide fresh insights to help you understand yourself better
• Improve your relationships
• Provide you with the tools you need to handle life's challenges
• Help to improve your self-esteem and empower you

Maxwell & Moore Psychology is not a crisis or emergency service and as such is not available after hours. If you require urgent support outside of scheduled appointment times, please present to your nearest emergency department, or contact the following:

• 000

• MH CALL -  1300 642 255
• Lifeline - 13 11 14
• Blue Knot Helpline - 1300 657 380
• Kids Helpline - 1800 55 1800
• Domestic Violence Hotline (QLD) 1800 811 811